Home > International Trade > Americas Trade Missions > AUSA Washington, USA

Stars of contact centre industry to be recognised for pulling industry through the recession

Welsh Contact Centre AwardsWales’ best in the contact centre industry are to have their hard work and dedication recognised in February with the 12th annual Welsh Contact Centre Awards.

The awards, in association with International Business Wales (IBW) / Welsh Assembly Government and www.CardiffJobs.co.uk will see workers from companies including Conduit, ING Direct and Admiral vying to win one of 13 awards. They celebrate the excellence of individuals, teams and companies working within the Welsh contact centre industry.

Despite the recession, the industry still employs 30,000 people and pumps £400m a year into the Welsh economy.  The sector continues to thrive and is one of the success stories of an evolving modern day Wales. 

Sandra Busby, managing director of the Welsh Contact Centre Forum, said: “Competition for these awards has been fierce this year with companies and individuals striving for higher standards during these tough economic times. Therefore to gain a place in the finals is highly prestigious and people should feel very proud of themselves.”

Sharon Linnard, the Welsh Assembly Government’s director of Economic Development, said that the awards help consolidate the contact centre industry in Wales. She said: “Recognition of the high calibre of staff in Welsh operations is a great way of encouraging new investment into Wales.”

Jemin Popat, Managing Director of CardiffJobs.co.uk said:  “It is an honour to support these awards which recognise some of the most dedicated and inspirational people in the contact centre industry”.

The finalists will discover if they have won at an awards ceremony at the Welsh Contact Centre:  Awards Celebrating Excellence Star Gala Dinner and Ball at Cardiff’s City Hall on Thursday, February 11, 2010.

Picture details:
At the top of their game: The Welsh Contact Centre Awards 2010 finalists with managing director of the Welsh Contact Centre Forum, Sandra Busby (third from left on first row).
Front row left to right: Yvette Bunston (Newport City Council), Anita Lush (HSBC Direct) and Sarah Sturla (ING Direct).
Second row left to right: Helen Greatrex (Vertex Data Services), Terina Scheeres RCN Direct), Donna Walker (Vertex Data Services), Barry Lloyd (ING Direct) and Daniel Jones (British Gas).
Third row left to right: Hannah Davies (HMPS), Caroline Phillips (HMPS), Zarik Ghaney (Siemens IT Solutions) and Stephen Davey (Conduit).
Fourth row left to right: Norman Reaney (Tesco CSC), Louise Elward (Logica), Simon Goodchild (HSBC Direct), Wyn Jones (EAGA plc) and Andrew Bradshaw (Yell Ltd).

-Ends-

21 January 2010

Have a question?  Need more information?

Our team are available to answer your business expansion and International trade questions.
Our services are FREE and will give you relevant information for your business sector and details of any support that is available.
Contact us  Telephone: 03000 6 03000
Email: business@wales.gsi.gov.uk

Bookmark and Share

 

Related Links

  • Admiral delivers record interim dividend
    One of Wales’ top companies, Admiral posted record interim results recently, with a bumper dividend for shareholders. The Cardiff-headquartered company is continuing to drive impressive revenue and profit growth against the wider malaise in the UK motor insurance industry.
  • Admiral defies the recession and continues to expand
    Wales’ top financial company continues to expand with plans to take on another 100 staff in early 2010. This follows on from the 500 staff which Admiral Group recruited in 2009.
  • 250 Barclaycard jobs come to Cardiff
    Barclaycard are creating around 250 financial services jobs in Cardiff. The jobs will be based in Pentwyn, Cardiff, where Barclaycard already has a lending arm called Firstplus.
  • Admiral and Cobra in EU race
    Two Welsh firms are in the running for a European award for being “the best of the best” on the continent, including Wales’ only FTSE 100 company Admiral.
  • Admiral unveils new HQ plans in heart of capital
    Insurance giant Admiral has revealed the site of its new headquarters building in Cardiff city centre. The 11-storey office building will be constructed between the St David’s centre and Cardiff International Arena, close to the main retail and entertainment hubs of the capital.

Infrastructure

Global, UK and European Location Map Global Wales Location Map